FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   You can browse products and select the items you need through our official website. After clicking “Add to Cart”, follow the prompts to complete the checkout steps and select a payment method.
2. Can I modify or cancel my order?
   Once an order is confirmed, we usually cannot guarantee that modification or cancellation requests will be successfully processed. If you need to modify or cancel an order, please contact our customer service team as soon as possible and we will do our best to assist you.
3. How long does it take for an order to be processed?
   Orders are usually processed within 1-3 business days. Once processed, we will notify you by email and provide tracking information.
4. How much does shipping cost?
   Shipping costs vary depending on your location and the shipping method you choose. You will see the specific shipping costs on the checkout page.
5. Can you ship to international addresses?
   Yes, we offer international shipping services. Please select your country during the checkout process. Shipping costs and times may vary depending on the destination.
6. How do I return or exchange an item?
   Please refer to our Returns & Refunds Policy for detailed return and exchange procedures. Make sure to include your order number and reason for return in your return request.
7. How do I request a refund?
   If you are eligible for a refund, please contact our customer service team via email and we will assist you in processing the refund. Refunds will be processed within 7-10 business days after we receive the returned item.
8. What payment methods do you offer?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, etc. Specific payment options will be listed at checkout.
9. What if I received a defective item?
   If the item you received is defective, please contact our customer service team immediately. We will provide you with return and exchange instructions.
10. How do I contact customer service?
    You can contact our customer service team through the contact page.