Thank you for shopping at Krenk LLC! We are committed to providing quality products. If you are not satisfied with your purchase, please follow our Return & Refund Policy below.
- Return Terms
Return Period: You have 7 days from the date you received the item to request a return. Return requests after this period will not be accepted.
Product Condition: The item must be in unused condition with original packaging and tags. We do not accept altered or used products.
Non-Returnable Items: Some items (e.g., damaged products) may not be eligible for return, which will be noted on the item page. - Return Process
Contact Customer Service: Please contact our Customer Service team via email or phone to register a return request. Provide your order number and reason for return.
Confirm Return: We will provide you with a Return Authorization and Return Address. Please make sure to include this information with the returned item.
Return Items: Return the item using a trackable mailing service. Please keep the proof of mailing for easy tracking. - Refund Policy
Refund Processing: Once we receive and inspect the returned merchandise, your refund request will be processed within 7-10 business days. The original payment method will be refunded, and processing time may vary depending on bank policies.
Shipping Costs: Original shipping costs are not refunded, except for returns due to incorrect shipment or defective items. - Exchanges
For exchanges, please follow the same process as returns. You may need to place a separate order for the replacement item you need. - Return Shipping Costs
If the return is due to our error (e.g., wrong shipment, product defect, etc.), we will cover the return shipping costs. In other cases, the return shipping costs are yours. - Contact Us
If you have any questions or need further information about our Return and Refund Policy, please feel free to contact us.
Thank you for choosing Krenk LLC, we look forward to helping you resolve any issues!